Shipping

We currently ship to the entire EU, Switzerland, USA, Canada and Japan. For shipping costs in EU, please consult our General Terms and Conditions § 5 – Delivery (https://urstil.com/terms-conditions/). If you cannot find any shipping costs to your country in the overview, please contact us at service@urstil.com.

For orders outside the EU, import duties and taxes may apply. We are not responsible for these fees and cannot give you any binding information about them. In this case, we recommend that you contact the local customs authorities for more information on costs and procedures. As the buyer of the goods, you are also the importer of the goods and, as such, you should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please note that the goods can be checked for customs purposes upon arrival at the port and Urstil cannot guarantee that the packaging of your goods is free of signs of manipulation.

 

Return

If the purchased item does not meet your expectations, or you have ordered the wrong size and want to exchange it, we offer you the option of sending the goods back within 14 days of delivery. For returns or exchanges, please send us an email to service@urstil.com  with the details of your order:

 

  • Order number
  • Order date
  • Which items would you like to return or exchange
  • Reason for return – e.g .:
    • I don’t like the article
    • too big / too small / too narrow / too wide
    • different color
    • other ……………

You are responsible for the cost of the return shipping, unless there is a free return option or you have agreed otherwise with us.

The refund or exchange takes place after we have received and checked the item.

As soon as we have processed your return request, you will receive a return confirmation from us. The processing time for return requests usually takes between 2-5 days.

Our general terms and conditions apply to the return policy.

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