Shipping

What Shipping Methods Are Available?

We ship with different service providers – DHL, DPD, Hermes and UPS standard, so that you will receive your purchase within 2-3 days in Germany and within 3-4 days in EU. If you need your order sooner and are willing to pay express charges, please contact us via service@urstil.com

Shipping to USA or Kanada takes about 2 weeks.

Do You Ship Internationally?

Yes, we do, however we don’t cover the customs and additional taxes your country might impose on imports. Please contact your customs authority for information on this charges.

To get the quote for the shipping costs, please contact us via: info@urstil.com

How Long Will It Take To Get My Package?

We will proceed your order within 2 days after receiving it.  You will get confirmation email, as soon as your order is shipped.

Payment

What Payment Methods Are Accepted?

We accept common credit cards, prepayments via transfer (the payment information will be provided as soon as you choose this payment method in your cart), PayPal, SEPA Direct Debit, Bancontact, Sofort Überweisung, Giropay, EPS, Multibanco

Is Buying On-Line Safe?

You’ve probably seen that small lock icon in the corner of your URL field, next to our webpage name. That symbol indicates that our web page is using secure protocol for sharing information in an encrypted way, so-called SSL – a “secure sockets layer”. Also the URL starting with “https,” stands for “hyper text transfer protocol secure”, which adds to the data transfer security.

We would make you some suggestions, how to add to your online-shopping security:

  • Avoid public Wi-Fi

Password unprotected or publicly available Wi-Fi networks can be dangerous. Someone can intercept what you’re looking at on the web, including your personal information, passwords and credit card number. Bottom line: It’s never a good idea to shop online or log in to any website while you’re connected to public Wi-Fi.

  • Use a VPN

If you must shop online on public Wi-Fi, use a VPN (virtual private network). A VPN creates an encrypted connection between your computer and the VPN server.

  • Use a strong password

Here are some tips on how:

→ Use a complex set of lowercase and uppercase numbers, letters, and symbols.

→ Avoid words that come from a dictionary.

→ Don’t use personal information that others can find or guess, such as birthdates, your kids’ names or your favorite color.

→ And don’t use the same password—however strong—on multiple accounts. A data breach at one company could give criminals access to your other, shared-password accounts.

Orders & Returns

How Can I Cancel Or Change My Order?

Ones the order is processed and you received confirmation of the shipment, it is not possible to change or cancel the order. If you need assistance in regards of order, which is not shipped yet, please contact us via – service@urstil.com

Do I need an account to place an order?

No, you can place your order as a guest.

How Do I Track My Order?

As soon as your order is shipped, we going to provide you with the tracking information of service provider, so you will be able to follow the status of your shipment.

How Can I Return a Product?

Within 14 days you have the right to return your purchase. You are responsible to organize the shipment and pay for it (unless it is agreed in different way with us). Please inform us about your intention via email to service@urstil.com prior to organize the shipment and pack by your return sheet.

  • Order Number
  • Order Date
  • Which items are you returning
  • Reason for Retoure e.g.:
    • don’t like
    • too big
    • too small
    • to narrow
    • to wide
    • other color
    • andere ……………

If you want exchange for different size or color, please inform us accordingly.

You are responsible for the shipping costs unless we agree different terms via email.

The refund or exchange takes place after we have received and checked the item.

As soon as we have processed your return request, you will receive a return confirmation from us. The processing time for return requests usually takes between 2-5 days.

Our general terms and conditions apply to the return policy.

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